Health Associates are enthusiastic to grow our practice to match the evolving needs of our community.
In 2018 we conducted a customer satisfaction survey. With over 100 replies your feedback was positive, supportive and encouraging. Our results exceeded industry averages and ranked us as an outstanding health practice in terms of customer satisfaction. With that in mind there are many opportunities for growth and improvement that were expressed by our patients. We intend to action the feedback to improve your patient experience and outcomes.
Health Associates has set an intention as an organisation for 2019. At the heart and soul of who we are it is to be of service. To use our knowledge, skills and attributes to serve in meaningful and impactful ways. So it goes without saying that our intent for 2019 is service.
So what does the 2019 year of service look like?
Cultural Service - To the best of our ability we will honour and serve the traditional custodians of the land we inhabit, preserve their memory, emancipate their identity and respect their customs. We value the wonderful diversity of this country and the indigenous roots on which it is founded. As conscious influencers we choose to bring our proud indigenous connections within the realm of our responsibility.
Professional Service - To the best of our ability we will continue to strive to produce outstanding service offerings within our scope of practice. Our practitioners will commit to professional development, staff training and enhanced customer service to provide an outstanding clinical experience. The leadership team will strive to create an environment that supports its practitioners and will be progressive in expanding our service offerings to enhance the health of our community.
Educational Service - To the best of our ability we will generously share our knowledge to educate, inform and inspire to improve the health and wellbeing of our community. We will do this by providing educational content in a variety of formats - online, email and paper to meet the diverse needs of our patients.
Relational Service - To the best of our ability we will foster positive, supportive and healthy relationships with our patients, team members and community. We believe healthy relationships are vital to a healthy life and we acknowledge the important role we play in developing healthy relationships and will continue to develop ourselves to be able to do this effectively.
Community Service - To the best of our ability we will serve our community. We will do this by engaging with clubs, charities and community organisations. We will offer our time through volunteering and will support fundraising initiatives through service donations and sponsorship where possible.
Environmental Service - To the best of our ability we will take responsibility for the environmental impact our organisation makes. We will consider how our decisions impact our environmental footprint and practise in a way that supports our environment rather than diminish it.
Economic Service - To the best of our ability we will positively impact the economic health of our community. We will do this by providing employment, competitively priced services and offerings to support all social sectors so that economic status does not discriminate people from accessing our health services.
From all of us here at Health Associates we extend our warmth and gratitude. We look forward to serving you in 2019.
Yours in Health,
Chris and Alana Bowles